Surfshark customer service update#

It’s also worth noting that the country count was 62 at the time of updating this review. Most of the rest of the countries are limited to a single connection option except for Canada (three), France (three), Germany (four), India (three), Italy (two), Poland (two), Portugal (two) and Spain (three). While the 3,200 servers and 65+ countries are on the short side compared to our current best VPN recommendations, there are five cities to choose from for Australia, three for the UK, and 23 for the US.

This speedy connectivity ensures that uptime-sensitive tasks like music streaming aren’t disrupted during connection or disconnection for the majority of my tests (with a few occasional one-second disruptions). Surfshark takes around five seconds to connect to a server, whether locally or somewhere else in the world, and a second or two to disconnect. I wasn’t off to a great start with Surfshark but it was pretty much all smooth sailing thereafter. In fairness, this was a good way to test the Surfshark support, which was very quick to respond on live chat and offered timely assistance to help me resolve this issue (one I haven’t faced with other VPNs).

Surfshark customer service update#

This is an admirable inclusion unless, like me, you get stuck on that page and are then are later unable to change your password because the temporary one it assigned you (but didn’t tell you) is requested when you do want to update it. While most of this process is as straightforward as other providers, Surfshark wants you to immediately change your password to something incredibly secure when you sign up via browser. The website also has helpful information including tutorials, user guides, billing information, and setup guides.After paying more than what was advertised, my next hurdle was during the sign-up process. The FAQ helps new customers get started even before signing up. The Help Center makes it easy to learn the ropes of their service. Although fairly inactive, customers can also connect through the social media pages available on Facebook, Twitter, and Instagram. Surfshark offers 24/7 support available through live chat or email. When signing up, customers can conveniently choose from a number of payment methods including major credit cards as well as cryptocurrencies, PayPal, and AliPay. Surfshark customer support stands by around the clock in case customers have any questions or need any assistance. Best of all, Surfshark works with a range of apps so you won’t need to switch between different VPNs whether using Chrome, Firefox, Android, iOS, Windows, Mac, or Linux devices. Their website also has user guides and tutorials to help new users get the hang of their service.īy signing up for Surfshark VPN, customers get one VPN for the entire household, and all plans come with unlimited simultaneous device connections. Customers enjoy intuitive extensions for Chrome and Firefox as well as an easy to use mobile VPN service. Surfshark manages to offer a robust platform while remaining easy to use. The designers behind Surfshark have made their service as simple to use as possible. If the connection becomes compromises, their kill switch feature will automatically shut off browsing so that activities and sensitive data stay protected.

Their service relies on leading encryption technology so that user information remains protected and private even on public WiFi connections. That means that Surfshark doesn’t keep track of any of their customers’ online activities, ensuring complete privacy for users. All plans come with a no logs policy and anonymous browsing for an unlimited number of devices.Īll of the Surfshark plans include a strict no logs policy. Their 6-month plan costs $5.99 per month ($71.88 billed once), and the 24-month subscription costs just $1.99 per month ($47.76 billed once). Their one month is relatively pricey for $11.95, but longer-term subscriptions lower the monthly cost substantially. New users can try out Surfshark risk-free with a 30-day money back guarantee.

The affordable monthly plans cost as low as $1.99 per month for a 24-month subscription and come with unrestricted entertainment, fast browsing, and a zero logs policy. With so many VPN services out there, what makes Surfshark stand out above the rest? Although not as well-known as its competitors, Surfshark provides a powerful VPN service with robust features that is still user-friendly.